Kingz Perfect Fit Guarantee

Returns & Exchanges
The Kingz Perfect
Fit Guarantee
We want you to feel confident on the mat and confident in every purchase. If the fit isn't right — or you simply changed your mind — we've made returns and exchanges straightforward. You have 60 days from the date of delivery to send it back for a refund or store credit.
Start a Return or Exchange
01
Refund
Returned to your original payment method within 3–5 business days of approval. Available for all Canadian orders.
02
Store Credit
Issued via email as a code for use on a future purchase on kingzkimonos.ca.
03
Exchange
Exchanges are not available for Canadian orders. Please select refund or store credit, then place a new order for the item you need.
01 Return Eligibility
Accepted

Items in brand-new, resalable condition — unwashed, unworn, and free from any signs of use. All original tags must be attached and the item must be in its original packaging.

Not Accepted

Items that are dirty, washed, worn, or in poor condition will not be accepted under any circumstances. We honor the discipline of the sport — please treat your gear accordingly.

Restocking Fee

A $15.00 CAD restocking fee will be deducted from your refund for items returned crumpled, without original packaging, or with missing tags. Items returned in proper original condition will not be charged a fee.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or final sale status. These items are clearly marked on the product listing page at the time of purchase.

Return Window: All returns must be initiated within 60 days of the delivery date. Items received after this window will not be accepted.
Defective Items & Warranty: If your item arrives with a defect, no worries — we're here to help. We review each case individually and will work with you to find the best possible resolution. Depending on the situation, a partial refund, replacement, or full refund may be available. Manufacturing defects must be reported within 90 days of purchase. Please note that items that have been washed, worn, or used in training where the concern is not related to a manufacturing issue may not qualify. Your satisfaction is very important to us — we'll always do our best to make things right. To report a defect, please reach out via our Contact Us page.
02 How to Start a Return

All returns are managed through our secure online return portal. The portal will walk you through every step including generating your return label.

  1. Visit the return portal at kingzkimonos.ca/apps/redo/account/login and log in with your order details.
  2. Select the item(s) you wish to return and choose your preferred resolution: refund or store credit.
  3. Generate your return label. If you added Free Return insurance at checkout, your label is provided at no cost. If not, a return label fee will apply.
  4. Pack your items carefully — fold them neatly, place them back in their original bags or packaging, and include your return packing slip inside the box.
  5. Ship your return and hold on to your tracking number. Kingz is not responsible for packages lost in transit.
Returns not processed through the portal are only eligible for store credit. Out-of-pocket shipping costs for returns arranged outside the portal will not be reimbursed.
03 Return Shipping & Labels
Free Return Insurance
If you selected Free Return insurance (powered by Redo) at checkout, a prepaid return label is provided at no cost for both refund and store credit requests.
No Insurance Selected
A return label fee will apply. Label costs vary based on your location within Canada. The exact fee will be displayed in the return portal when you create your return.
Return Address
Returns from Canada are processed at our US warehouse: Kingz Kimonos, 5710 Kearny Villa Rd, Suite D, San Diego, CA 92123, USA. Include your RMA number and customer name clearly on the outside of the package to avoid processing delays. The return label generated through the portal will include all necessary customs documentation.
04 Processing Timeline
Step 1
Return Shipped
You drop off your return
Step 2
Received at Warehouse
Cross-border transit time varies
Step 3
Inspection
5–7 business days after receipt
Step 4
Resolution Issued
Refund or credit dispatched

Once your return is approved, resolution times are as follows:

Refund
Issued to your original payment method in CAD. Allow 3–5 business days to reflect on your statement after approval.
Store Credit
A discount code is emailed to you within 1 business day of approval. Credit is issued in CAD and valid for use on kingzkimonos.ca.
If your return is not approved, our team will contact you via email with further instructions on your options.
05 Order Protection

At checkout, you have the option to add Order Protection through Redo. This covers your order against theft, loss in transit, damage, wrong or missing items, and return to sender situations — with a 97% claim approval rate and same-day resolution on approved claims.

Order Protection also unlocks free return labels for all Canadian orders. We recommend adding it at checkout for complete peace of mind with every purchase.

Ready to start your return?

Visit the portal to create a label and track your return status. Questions? Our team is here to help.

Start a Return Contact Us